Blog 5: background of CTTG project

The department of Knowledge & Information Services of the council of City of Tea Tree Gully (CTTG) is the client of our team project. The initial scope of the project is to develop an IT strategy for the following 3 years for CTTG council. We were provided with a long list of requirements from the council and worked for a long time trying to category them and map them to their strategic plan. However, we cannot come up with any concrete outcome but assumptions because the given requirements were badly organized and described, besides, detailed information about the functionalities of their department and various systems were not available for us.

The useful background information we gained before our first meeting with Karin Mahoney, the manager of Knowledge & Information Services is as following:

 

Located north east of the center of Adelaide, the CTTG is one of the most populous local government divisions, with a population of 95,476. The council is at Modbury , the business district where the library and Tea Tree Plaza are located.

The council has been running the ERP system, Authority, since 1997. The core services and management of the council is supported by the ERP system.

The core services are:

Services	Details
Bins, Waste and recycling	Domestic kerbside collection; hard rubbish collection; Envirocare Sunday and kerbside organics collection; mobile phone recycling; litter control; maintenance and emptying of public bins
Development, planning and building	Provision of planning, building and compliance related services. These include the administration of the Development Act and development regulations, the Development Plan, Building Code and other relevant standards.
Animal control and management	Control of rodents and European wasps; dead animal collection from public spaces
Environmental health	Food safety and public health inspections including beauty and personal grooming premises, public swimming pool and spa facilities, aged care facilities, child care centres, restaurants and cafes
Infrastructure, Roads and and Footpaths	Maintenance of bus shelters; construction and maintenance of footpaths on local streets; construction and maintenance of shared use paths; construction and maintenance of local roads; public conveniences; street sweeping
Laws and Permits	Permits to light fires and gain access over Council reserves; enforcement of by-laws
Parking control	Enforcement of State Government parking laws and private parking agreements; school patrols; issuing of expiation notices
Control of flammable growth and fire prevention	Advice to residents on fire risk management; oversee implementation of works program associated with Strategic Bushfire Management Plan

According to their annual report 2010-2011 the organization structure is shown as follow: